01
Detect
Sentiment and context signals surface the moments where automation needs help.
Live Supervision
Let automation move fast while humans stay close.
CallGen turns supervision into a dedicated public product story: live context, risk detection, and human takeover for the conversations that matter most.
AI Autopilot
Elena R.
AI Agent
CallGen Support. How can I help you today?
ER
Elena
Hi, I'm Elena. I was double-charged for my subscription.
Context LoadedElena R. | ID: #8821 | History: WhatsApp and voice merged.
AI Agent
I see the duplicate transaction, Elena. I've processed the refund instantly.
AI listening...
Human control where it matters
Use a clear escalation loop for the moments where automation should slow down and a human should step in.
02
Review
Operators see identity, transcript, channel history, and risk state in one place.
03
Intervene
A supervisor can take over the conversation without forcing the customer to restart.
04
Govern
Escalation patterns become an operational signal for improving agents and workflows.
CallGen by Gepeto
More than AI agents. An operational layer for real business use
CallGen helps companies move from fragmented tools and reactive support to supervised AI operations across voice, chat, and connected systems.
Shared context + memory
Real-time supervision
Connected systems