Prohibited conduct
- Spam, unsolicited mass calling or messaging, phishing, fraud, scams, impersonation, identity theft, deceptive political activity, or misleading AI disclosure.
- Calls, SMS, WhatsApp, email, or other messages without valid consent where consent is required by telecom, privacy, consumer, or platform rules.
- Harassment, threats, hate, intimidation, doxxing, illegal scraping, malware, credential theft, account takeover, or evasion of platform limits.
- Voice cloning, synthetic voice, likeness, or impersonation without lawful authority and clear permission.
- Uploading sensitive data without a valid legal basis, safeguards, and customer-side access controls.
- Automations, agents, tools, or integrations that violate telecom, privacy, consumer protection, financial, health, employment, export, sanctions, or other applicable laws.
- Any illegal activity or activity that harms CallGen, providers, customers, contacts, or the public.
Enforcement
- CallGen may suspend accounts, block workspaces, stop agents, limit calls/messages, disable integrations, remove content, or require remediation.
- CallGen may investigate abuse, review logs and relevant content, cooperate with providers or authorities when legally appropriate, and retain minimum evidence where risk, dispute, fraud, or investigation requires it.
Customer duties
Customers must configure lawful scripts, disclosures, opt-out handling, contact lists, consent records, rate limits, and supervision for their use case.
This page is a product policy summary and baseline contractual notice. It should be reviewed by qualified counsel for your exact entity, jurisdiction, customer contracts, and regulated use cases.